RETURNS GUIDELINES

Full-Price Returns

We accept returns for full-price merchandise within 14 days of receiving your order.

Please Note: Returns only apply for full-price unworn, and unwashed merchandise. Returns received after 30 days will not be eligible for a refund of any kind, and will be discarded upon receipt.

US customers, visit any ANINE BING store to return in-person or visit our Returns Portal to initiate your return and receive your prepaid return label. Further instructions can be found in our Returns Portal Guide.

International customers, please submit your request via our Global-e platform to receive a prepaid return label. 

Customs duties and taxes on most international orders are non-refundable through ANINE BING. However, your local customs bureau may be able to assist you with a duty refund. *Goods sold to Canadian customers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full, as part of this program.

Return Shipping Fee

Returns are free in the US for any full-price merchandise within policy. The following fees apply to non-US regions:

Australia: Return Fee of AUD30 on all returns. 

Canada: Return Fee of CAD20 on all returns.

New Zealand: Return Fee of NZD30 on all returns.

Mexico: Return Fee of MexD350 on all returns.

Israel: Return Fee of Shekel200 on all returns. 

Hong Kong: Return Fee of HKD120 on all returns. 

United Arab Emirates: Return Fee of AED56 on all returns. 

For all other international regions, the Return Fee will be the equivalent of USD15 in local currency.

We are only able to provide pre-paid shipping labels for US customers.

Should you choose to forgo our return service and use a different carrier at your own expense, our Concierge Team can assist you with the proper return address. We are not able to reimburse return shipping costs.

For international orders placed using Global-e, select 'return label' to receive a  DHL label in the returns portal. Otherwise, you may receive a return label to use a carrier of your choice at your own expense. DHL offers free pick-ups. Please contact concierge@aninebing.com for any further assistance.

How long does a return take to process?

Returns may take 2-3 weeks to process.

LINGERIE AND SWIMWEAR RETURN POLICY

All lingerie and swimwear styles are eligible for return under our standard ANINE BING return policy. Please request your return within 14 days of receiving your order. Briefs, swimsuits, and bikini bottoms should be tried on over undergarments, without removing the protective sanitary liner. Once tags and liner are removed, we can no longer accept the return.

EAU DE PARFUM RETURN POLICY

Every Pure Noir and Rose Wood Eau de Parfum order will include a scent card, allowing you to experience our signature fragrance collection before unboxing your item. Please note, the Pure Noir and Rose Wood Eau de Parfums are not eligible for refunds, unless the item is returned in its original packaging, unopened, and unworn within 14 days of receiving your order. 

PURE NOIR CANDLE RETURN POLICY

Our Pure Noir Candle is eligible for our standard ANINE BING return policy. Should you not love the scent as much as we do, please request your return, or an exchange, within 14 days of receiving your order. The candle must be returned unused and with its original packaging.

DAMAGES

If you are worried that an item you received may be damaged or defective, please email concierge@aninebing.com with your order number and a short description of the issue. Please also include photos so we may better assist you.